STANDARD TERMS AND CONDITIONS OF SALE
The Cellar of Chatenay
1. Identification of the seller
The website La Cave de Chatenay is operated by:
- SARL Château de Chatenay
- Trade name: La Cave de Chatenay
- Head office: 48 rue de Chatenay
- SIRET: 852 749 472 00019
- VAT number: FR13 852 749 472
- Email: contact.chatenay@gmail.com
- Phone: +33 (0)6 88 22 64 63
2. Purpose
These General Terms and Conditions of Sale govern the sale of wines made on the La Cave de Chatenay website.
Any order implies unconditional acceptance of these GTC.
3. Scope of application
These GTC apply to all sales made to individual and professional customers.
4. Products
The products offered are wines and spirits selected by the wine merchant.
The essential characteristics are described on the product sheets.
The photographs are non-contractual.
5. Availability
The products are offered within the limits of available stock.
In case of unavailability after order:
a refund may be offered
or an equivalent product.
6. Prices
Prices are expressed in euros (€).
Depending on the destination:
European Union: VAT included
Outside EU: Excluding VAT
Shipping costs are indicated before validation.
7. Taxes and import duties
For deliveries outside the European Union, customs duties, taxes, or excise duties may be required.
These costs are the sole responsibility of the customer.
8. Order
The customer places an order via the website.
Validating the cart constitutes a firm acceptance of the order.
9. Order Confirmation
An order confirmation is sent by email.
The sale is considered final after payment validation.
10. Payment
Payments can be made by:
credit card
bank transfer
secure payment platform.
11. Payment Security
Payments are secured via an SSL encryption protocol.
Bank information is not retained by La Cave de Chatenay.
12. Delivery
Orders are delivered to the address provided by the customer.
Deliveries are made via carriers specialized in wine transport.
13. Delivery Times
Indicative times:
- France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: 5 to 15 business days
These times may vary depending on customs formalities.
14. Detailed Delivery Policy
Wines are shipped in approved packaging for bottle transport.
Shipments may be temporarily suspended in case of extreme weather conditions that could affect the quality of the wine.
Possible delivery areas:
France
European Union
certain international countries.
La Cave de Chatenay reserves the right to refuse delivery to certain countries where alcohol regulations are restrictive.
15. Receipt of packages
The customer must check the condition of the package upon receipt.
In case of damage:
immediately report to the carrier
contact La Cave de Chatenay within 48 hours.
16. Transfer of risks
The risks associated with transport are transferred to the customer upon receipt of the package.
17. Right of withdrawal
The customer has a period of 14 days to exercise their right of withdrawal.
18. Return conditions
Returned products must be:
unopened
in perfect condition
in the original packaging.
Return shipping costs are the responsibility of the customer.
19. Product guarantee
La Cave de Chatenay guarantees the quality and authenticity of the wines offered.
20. Liability
La Cave de Chatenay cannot be held responsible for:
import restrictions on alcohol in certain countries
delays related to customs
poor wine storage after delivery.
21. Sale of alcohol
The sale of alcohol is prohibited to minors.
By placing an order, the customer declares they are over 18 years old.
Mandatory mention:
Alcohol abuse is dangerous to health, consume in moderation.
22. Data Protection
Personal data is collected only for:
order processing
delivery
customer relationship.
The customer can request access to or deletion of their data.
Contact:
23. Propriété intellectuelle
All content on the La Cave de Chatenay website (texts, images, logos) is protected by intellectual property law.
24. Mediation
In case of a dispute, the customer can resort to a consumer mediator.
25. Applicable Law
These General Terms and Conditions are subject to French law.
The competent courts will be those within the jurisdiction of the company's registered office.
Specific Clauses – Wine Export
1. Responsibility Regarding Alcohol Importation
The customer is responsible for verifying that the importation of alcoholic beverages is permitted in their country or region.
La Cave de Chatenay cannot be held responsible in the event of:
import refusal by local authorities
seizure or destruction of goods by customs services
additional import taxes or duties.
2. Export Clause to the United States
Orders shipped to the United States are subject to federal regulations and specific state laws regarding alcohol importation.
The customer acknowledges that:
certain restrictions may apply depending on the destination state
taxes, import duties, or administrative fees may be charged by U.S. authorities or the carrier.
La Cave de Chatenay cannot be held responsible if the importation is refused by local authorities.
3. Export Clause to Switzerland
Deliveries to Switzerland may be subject to:
Swiss VAT
customs duties
alcohol taxes.
These costs are the responsibility of the customer and may be charged upon delivery.
La Cave de Chatenay cannot be held responsible for additional delays related to Swiss customs formalities.
4. Export Clause to the United Kingdom
Since the United Kingdom's exit from the European Union, wine shipments are subject to:
customs duties
UK VAT
excise duties on alcoholic beverages.
These charges are the responsibility of the customer and may be requested by the carrier or customs authorities.
5. Export clause to Canada
The importation of alcohol into Canada is regulated by provincial authorities.
The customer acknowledges that:
some provinces may impose restrictions
import taxes and excise duties may apply
administrative fees may be charged by the carrier.
La Cave de Chatenay cannot be held responsible if the importation is refused by Canadian authorities.
6. Clause regarding international taxes and excise duties
For any delivery outside the European Union, customs duties, excise duties, and any local taxes remain the responsibility of the customer.
These charges are not included in the product price or in the delivery fees indicated at the time of order.
7. International transport clause
International deliveries are made according to the Incoterm DAP (Delivered At Place) unless otherwise stated.
This means that:
the seller arranges the transport
the customer is responsible for paying customs duties and taxes upon arrival.
8. Returns and customs refusals
In case of import refusal by the authorities of the destination country:
return or destruction fees for the merchandise may be charged to the customer
no refund can be demanded if the merchandise is blocked or destroyed by the authorities.